National September 11 Memorial & Museum · Lower Manhattan
This is the Museum's own timed ticket, sold on Viator by the National September 11 Memorial & Museum at the same price as at the door. Pick it if you'd rather take the Museum at your own pace than follow a guide.
The 9/11 Museum sits seven stories below the Memorial plaza, at the foundations of the Twin Towers. You enter through the glass pavilion between the two pools, pass airport-style security and walk down a long ramp to Foundation Hall, with the slurry wall and the Last Column. The two main exhibitions are In Memoriam, honoring the people killed on 9/11 and in the 1993 bombing, and September 11, 2001, which tells the story of the day and what followed.
The ticket is the Museum's own, and the price on Viator is the official one: $36 for an adult in 2026. You get a timed entry and can stay until closing, but there is no re-entry once you leave. The Museum's visit page suggests at least 45 to 90 minutes; the listing says two hours, and guests report two to three.
Go without a guide if you like to read and set your own pace. If you want context first, book a walk that ends at the Museum door, such as the Ground Zero walking tour, or rent the $11 audio guide inside. The Museum is open Wednesday to Monday, 9 a.m. to 7 p.m., closed on most Tuesdays, with last entry at 5:30 p.m.
Show the ticket on your phone at 180 Greenwich St and pass airport-style screening. Large bags and backpacks go to the coat room.
The ramp leads past the steel tridents to the bedrock level, the slurry wall and the Last Column.
September 11, 2001 tells the story of the day and what followed. No photography is allowed in this section.
Portraits and stories of the people who died on 9/11 and in the 1993 bombing.
Short films in side galleries, then back up to the free Memorial pools outside.
★★★★★A lot to see and experience so take your time to soak it all in. We spent a good 2 1/2 - 3 hrs in the museum. They did a great job spacing things out and all the visitors were very respectful of one another.
★★★★★Not my first visit yet still impactful and moving. Special kudos to all the volunteers who engage with the public and are super helpful. We had a wheelchair in our party and it is a very accessible space.
★★★★★Excellent and emotional. Definitely see the film before you tour the exhibition, it gives you a better prospective
★★★★★The memorial is very well done and a wonderful tribute to the victims and families. Quite somber but necessary. Plan something uplifting after your visit or stop by one of the churches.
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$36 for adults (18 to 64), $30 for seniors 65+ and young adults 13 to 17, $24 for youth 7 to 12. Children 6 and under are free but need a ticket.
Yes. The Viator listing is supplied by the National September 11 Memorial & Museum itself, at the same adult price as its own site.
The Museum suggests at least 45 to 90 minutes, the listing two hours, and guests report two to three hours. See our timing guide.
The Memorial pools outside are free for everyone, every day from 8 a.m. to 8 p.m., so you don't need a ticket for them.
Ready to book
The Museum's own timed ticket, with free cancellation up to 24 hours before.
All Access 9/11: Ground Zero Tour, Museum & ObservatoryThe full day: a guided Ground Zero walk, skip-the-line 9/11 Museum and One World Observatory in one booking.★ 4.9 · 5 hours · from $109
9/11 Memorial & Ground Zero Walking TourThe most-reviewed Ground Zero walk: a local guide, groups of 15 at most, Museum entry only if you add it.★ 4.8 · Up to 4 hours · from $29
9/11 Memorial & Ground Zero Tour, Optional MuseumThe lowest price: 1 hr 40 min with headsets and a 20-person cap, ending at the Museum door.★ 4.8 · 1 hr 40 min · from $24